Privacy Policy
Privacy
Policy
Last updated: 27 October 2026
Our Cargo Indonesia (“Our Cargo”, “we”, “us”) handles personal information when you visit www.ourcargoindonesia.com, contact us, or use our freight forwarding and customer-support services, including Our Cargo AI Sales on WhatsApp.
Information we process
Depending on your request, we may process:
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Names, phone numbers, email addresses, and pickup or delivery addresses.
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WhatsApp messages, attachments, and conversation history.
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Shipment details, tracking numbers, customer marking codes, invoices, packing lists, goods descriptions, weights, dimensions, and declared values.
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Technical information collected through our website, such as IP addresses, browser information, and cookies, depending on the features enabled.
How we use information
We use information to respond to enquiries, calculate quotations, prepare shipping documents, arrange shipments, provide shipment updates, maintain service records, resolve problems, and meet applicable legal obligations.
Where consent is required, we request it. You may withdraw consent by contacting us, although this may affect services that depend on that information.
AI-assisted customer support
Our WhatsApp service may use an AI assistant to understand messages and prepare responses. Relevant messages and shipment information may be processed using OpenAI through our n8n automation system.
AI responses may contain errors. You can request assistance from a human team member, including confirmation of quotations and shipping arrangements. Please do not send passwords, verification codes, or information unrelated to your shipment.
Sharing and service providers
Where needed to deliver our services, we may share relevant information with couriers, overseas warehouses, logistics partners, customs authorities, and other authorised parties.
Our technology providers may include Wix for our website, Meta for WhatsApp messaging, n8n for automation, OpenAI for AI processing, Google Drive and Google Sheets for documents and records, and Notion for shipment administration, where those services are used.
These providers may process information outside Indonesia. International processing is subject to applicable data-protection requirements.
Retention and security
We retain information for as long as necessary for the purposes described above, including shipment administration, accounting, legal obligations, and dispute resolution. Retention periods depend on the record type and applicable requirements.
We use reasonable safeguards to protect information. No electronic storage or transmission method can guarantee complete security.
Your rights and data deletion
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or object to or request limits on its processing.
To request deletion of information associated with Our Cargo AI Sales or our WhatsApp service, email service@ourcargoindonesia.com with the subject “Personal Data Deletion Request”. Include the WhatsApp number or email address used to contact us and enough detail to identify the relevant records.
We may verify your identity before acting on a request. Some records may need to be retained for legal obligations or ongoing claims. Where deletion cannot be completed, we will explain the reason.
Cookies
Our website may use cookies for functionality, security, and, where enabled, analytics or advertising. Where required, optional cookies are subject to your consent. You can also manage cookies through your browser settings.
Changes and contact
We may update this policy as our services change. The latest version and its revision date will appear on this page.
For privacy questions or requests, contact:
Our Cargo Indonesia
Website: https://www.ourcargoindonesia.com
Email: service@ourcargoindonesia.com
